![]() On that day I opened another ticket (high priority this time) and they just tossed it around until for days until I call them and I was told that because my subscription had expired I needed to buy new licenses (my subscription does not show as expired in the console, because it had been extended to help with the transition to SES so that was inaccurate). I had a problem with my licensing (they offered a free upgrade from SBE to SES because they were discontinuing the former) and opened a support ticket in which I was told it would be upgraded before October 31st but that did not happen. ![]() Been using Symantec products since 2004 and never had an issue with support until Broadcom acquired it. ![]() ![]() Support after Broadcom acquisition is awful. Performance enhancements and signature definition files that are over 70% smaller Emulation capabilities to detect custom packed malware Exploit Mitigation to protect against zero-day attacks Artificial Intelligence powered by Advanced Machine Learning SEP 14 offers a variety of benefits that surpass our competitors, such as: In SEP 14, our combination of core and next generation technology in a single agent protects across all points in the attack chain to stop both known and unknown threats going far beyond the capabilities of competitors with standalone technologies addressing specific points in the attack chain. Our new Advanced Machine Learning powered by the global intelligence network is provides a depth of knowledge no one else can claim.ģ. Our record of consistently providing the best protection (based on 3rd party tests).Ģ. We provide superior protection compared to our competitors.ġ. How do you position yourself against your competitors?
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